Webinar On-demand

Faster, Easier, Better: Coaching Enablement via your Knowledge Base

Lana Kosnik and Alex Baker will highlight the importance of a solid coaching program for sustained success in a KCS environment.

As part of the Consortium for Service Innovation’s KCS Verified Vendor Series, this insightful webinar is now available on-demand.

Expert Insights from KCS Certified Trainers:

Esteemed KCS Certified Trainers and speakers from Upland RightAnswers, Lana Kosnik, Alex Baker, and Adam Obrentz, delve into the vital role of a robust coaching program in ensuring long-term success within a Knowledge-Centered Service (KCS) environment.

Webinar Highlights:

  • Utilizing Your Knowledge Base: Discover strategies to establish and enhance your coaching program using your existing knowledge resources.
  • Comprehensive Coaching Perspectives: Gain valuable insights from coaches, coachees, and KCS program managers or knowledge base administrators on effective coaching practices.
  • Understanding the Coaching Ecosystem: Learn techniques to achieve a comprehensive understanding of your coaching ecosystem for sustained success.


KCS is a registered service mark of the Consortium for Service Innovation.

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