Faster, Easier, Better: Coaching Enablement via your Knowledge Base
Faster, Easier, Better: Coaching Enablement via your Knowledge Base
Lana Kosnik and Alex Baker will highlight the importance of a solid coaching program for sustained success in a KCS environment.
As part of the Consortium for Service Innovation’s KCS Verified Vendor Series, this insightful webinar is now available on-demand.
Expert Insights from KCS Certified Trainers:
Esteemed KCS Certified Trainers and speakers from Upland RightAnswers, Lana Kosnik, Alex Baker, and Adam Obrentz, delve into the vital role of a robust coaching program in ensuring long-term success within a Knowledge-Centered Service (KCS) environment.
Webinar Highlights:
- Utilizing Your Knowledge Base: Discover strategies to establish and enhance your coaching program using your existing knowledge resources.
- Comprehensive Coaching Perspectives: Gain valuable insights from coaches, coachees, and KCS program managers or knowledge base administrators on effective coaching practices.
- Understanding the Coaching Ecosystem: Learn techniques to achieve a comprehensive understanding of your coaching ecosystem for sustained success.
KCS is a registered service mark of the Consortium for Service Innovation.
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