Webinar

Customer Talk Webinar Series: How Paychex Leverages Knowledge Management during the COVID-19 Crisis

Knowledge Management In A Time Of Crisis: How Paychex Succeeded In Transitioning 15,000 Employees To Work From Home

One of the best ways to explain what Upland RightAnswers and Upland InGenius can do for you is through real-life examples. Join us for our customer talk series which was designed to give you a chance to listen to our customers’ stories. In our upcoming webinar, Paychex will share they succeeded In transitioning 15,000 employees to work from home during the COVID-19 Crisis.

Episode 2: Wednesday, October 28
How Paychex Leverages Knowledge Management during the COVID-19 Crisis

Contact center leaders continue to grapple with their own unique set of challenges posed by the COVID-19 pandemic, including surging call volumes and new work-from-home dynamics. How can you enable agent success and keep customer service levels up during these unprecedented times?

View this webinar on-demand where Paychex discusses how they are responding to the crises and the critical role that Knowledge Management (KM) and Knowledge-Centered Support (KCS) are playing while they have transitioned 15,000 of their employees to work from home.

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