Building the Business Case for Knowledge Management Success
Building the Business Case for Knowledge Management Success
Aligning the KM program with your Service strategy will make it easier to bring resolution (answers) to your customers.
Building the Business Case for Knowledge Management Success
Making the decision to implement a knowledge management (KM) program should not be a difficult one. As other organizational and project priorities continue to hijack the KM opportunity, knowledge management needs to be viewed, sold and implemented as a Service Value program. Service Value is the customer’s perceived business outcomes produced by the quality, effectiveness, and efficiency of the support organization.
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Operationalising the Voice of the Customer
Operationalising the Voice of the Customer
The Voice of the Customer is undoubtedly one of the most important aspects to maintaining a positive customer experience within the contact centre industry. So, how will you operationalise VoC?
A Checklist for Technology Expense Management
A Checklist for Technology Expense Management
Use this checklist as a starting point to manage your technology investments with confidence.
Streamlining Healthcare Communication
Streamlining Healthcare Communication
Embracing cloud-based fax solutions for enhanced efficiency, compliance, and support.