Return on Knowledge for Customer Service
Return on Knowledge for Customer Service
Knowledge management delivers substantial, measurable business benefits by providing a single window...
Measuring the business benefits of Knowledge Management for customer support
Good customer experiences drive business performance. People will spend 140% more at companies that provide
the best experiences and will remain loyal longer.*
Customer service is often the primary way customers interact with a company, and therefore is paramount in forming the customer experience. Customer service challenges include keeping knowledge up-to-date with new products and shifting rules and regulations, and gaining fast, easy access to knowledge that is typically fragmented across the organization. Consequently, many companies struggle to deliver timely and accurate solutions to customer problems.
*Harvard Business Review, “The Value of Customer Experience, Quantified,” 2014.
Download
Download
All fields are requiredMore resources
More resources

Operationalising the Voice of the Customer
Operationalising the Voice of the Customer
The Voice of the Customer is undoubtedly one of the most important aspects to maintaining a positive customer experience within the contact centre industry. So, how will you operationalise VoC?

High Traffic Day SMS Checklist
High Traffic Day SMS Checklist
Top Tips & Tricks for a Speedier Send

High Traffic Day SMS Checklist
High Traffic Day SMS Checklist
Top Tips & Tricks for a Speedier Send