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RightAnswers Organizes Chatbot Development Challenge
Teams presented business ideas and demonstrated the virtual conversational agent technology.
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Customer Service and Customer Experience – How Do They Relate?
What exactly determines the customer experience?
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3 Ways RightAnswers Revolutionizes Customer Support Communities
Part four in a series: RightAnswers raises the bar in customer support...
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5 Pitfalls to Avoid When Creating a Customer Support Community
Part three in a series: Make sure your customer community achieves your...
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The Next Frontier in Self-Service: Peer-to-Peer Support Communities
Part two in a series: Reasons to start a community and the...
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Customers Prefer to Find the Answers Themselves
Part one in a series: Find out why self-service has become the...
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How to Justify the Investment in Knowledge Management
The more complex your environment, the more knowledge management will contribute to...
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Customer Service Transformation Requires Change – That Shouldn’t Be Scary!
If the way you’re doing things isn’t getting you the results you...
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