Empowered Agents. Happy Customers.
Empowered Agents. Happy Customers.
Thanks for visiting us at Support World Live in Las Vegas.
Scroll down to learn more about our contact center productivity products!
Reliable Products. Real Results.
Reliable Products. Real Results.
At Upland, we’re experts in contact centers. Our products are designed to make your agents’ lives easier so they can focus on solving your customers’ problems faster.
Need to supercharge your contact center? We’ve got you covered.
RightAnswers
RightAnswers
Connected AI knowledge management for enterprise contact centers and help desks.
Panviva
Panviva
Compliant, omnichannel AI-powered knowledge management for highly regulated industries.
InGenius
InGenius
Computer Telephony Integration (CTI) powering personalized customer service and unlocking your AI investment.
Did you see Alex Baker at Support World Live?
Lessons Learned from Real World KCS Implementations
There are many workshops, blogs, webinars, and articles on what Knowledge Centered Service (KCS) is but not a lot of people talking about HOW to implement it correctly. There are many items to consider when looking to implement KCS in your organization.
In this session Alex covered topics like:
- Establishing expertise
- How to set up governance and make sure it works
- How to get your Analysts (Knowledge Workers) on board and excited to engage
- How to plan for the implementation
- Overcoming cynicism and objections to KCS
- How to measure your success
- Why you can’t keep doing things the way you used to
- Making your tools work for you instead of limiting your implementation
- KCS Implementation do’s and don’ts
Reach out to Alex for more on KCS implementations!
Resources that drive impact.
Resources that drive impact.
Every day, thousands of companies rely on Upland to get their jobs done simply and effectively. See how brands are putting Upland to work here.
On-demand webinars
Reimaging Knowledge with ChatGPT
Ask Me Anything: KCS Edition with Keelyn VanderWeide
Maximize your Investment in ServiceNow with Added Knowledge
Podcasts
Learnings from Contact Center Leaders
Enhancing Customer Service in a Personalized Contact Center
Choose your perfect knowledge solution.
Upland’s new KM Services offering is now available to our customers. These services ensure that your knowledge journey does not end after the initial deployment and software training. We created this program based on years of experience in the knowledge space, customer feedback, and overall market trends.
Read more about our services here.