Upland’s Enterprise Knowledge Management solution suite enables knowledge sharing across different departments within an organization by delivering the right answers to the right person at the right time, resulting in more productive employees and happier, more loyal customers.
Upland Enterprise Knowledge Management (KM) solutions are a unique combination of software, knowledge automation, KM expertise, and services specifically designed to help enterprise organizations optimize key business processes. RightAnswers, Upland’s KCS® Verified knowledge management platform, drives efficient support organizations and delivers knowledge from throughout your enterprise to your users by combining AI-enabled search, user-friendly interfaces, gamification, federated content across multiple sources, and industry best practices.
KCS® is a service mark of the Consortium for Service Innovation™.
Upland’s RightAnswers platform increases IT Help Desk and employee productivity and improves self-service user experience. Its KCS v6 Verified knowledge hub makes it easy to create, maintain, and quickly find relevant information.
Upland’s RightAnswers platform elevates customer service through every channel. Its KCS v6 Verified enterprise knowledge hub makes it easy for your agents and customers to solve issues faster and more consistently.
Upland’s RightAnswers self-service solution reduces support costs by providing knowledge directly to customers through a customized branded experience. Totally configurable, the application integrates seamlessly with your support desk software allowing customers to search for answers before opening a ticket or case.
Upland’s RightAnswers HR solution improves employee productivity, satisfaction, and loyalty resulting in a more empowered workforce. The application helps employees collaborate and get up to speed quicker by extending knowledge throughout the organization, allowing employees to work in ways that are more efficient, intelligent, and effective.
Knowledge Management for PPM promotes a collaborative and integrative approach to the creation, capture, organization, and use of intellectual assets to ensure their maintenance and relevance at every stage of transformation. Knowledge Management supports and delivers better adoption, maturity evolution, and higher levels of employee retention and satisfaction.
Upland’s PSA solution delivers knowledge into the hands of your employees and gives them the information they need to encourage collaboration, keep projects on track for on-time, on-budget delivery with the highest quality, while ensuring resources and projects are aligned with corporate governance requirements.
Knowledge-Centered Service (KCS) is the preeminent methodology for knowledge management best practices and can help improve your service organization. Our commitment to KCS goes beyond ensuring that our product supports the latest KCS best practices. Upland guides you on your KCS journey, from explaining the basics of what exactly is KCS and pre-implementation considerations to exploring what commitments KCS requires through onboarding and continued success. Our team of licensed KCS trainers delivers the highest level of KCS workshops and certifications that have been uniquely certified by the KCS Academy. Let Upland Software guide you on your KCS journey.
– McKinsey Report
– International Data Corporation (IDC)
Contact us today to arrange a consultation to learn more about Upland’s Enterprise Knowledge Management solution suite.