A Designated Team for Ordering, Provisioning, and Assistance
Our Cimpl Services team is your organization’s single point of contact to place and manage orders. This includes coordinating with providers, agents, and logistic teams, aligning with contracts, and managing the internal change order process.
What sets Cimpl apart is our constant drive to automate processes and realize operational efficiencies for our customers. Through the automation of repeatable processes, potential human errors are virtually eliminated, and your resources can focus on expediting requests and processing exceptions. Cimpl will help you leverage our platform to establish clear workflows and processes, helping you save money, save time, and accurately manage your inventory.
The Cimpl Advantages:
- Single point of communication and tracking.
- Clear path of escalation, accountable to SLAs.
- Extensive knowledge base of telecom management best practices.
- Regularly identify potential areas for cost savings.
- Senior-level expertise as required.
- Support is available via phone, email, or web conferencing, in French or in English.
- Branded helpdesk makes deployment to end users seamless.
- VIP support 24/7 helpdesk with dedicated toll-free concierge service.
- 24/7 helpdesk support for all End users/ devices/apps/processes.
- Support for order & billing inquiries (BYOD, split-billing, general order/billing inquiries/disputes).
- On-site support (daily, monthly, or yearly) as required.
- Process moves and changes, price quotes and procurement, and validation of orders.
- Multi-vendor support.
- Activities tracked through the Cimpl platform.
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