Integrate Genesys Engage with Salesforce Open CTI
Integrate Genesys Engage with Salesforce Open CTI
Deliver better service, sales, IT and HR support with InGenius CTI by connecting your Salesforce CRM and Genesys Engage on-premises phone system.
Increase agent productivity and earn happier customers with a seamless connection between Salesforce Omni-Channel and your Genesys business phone system.
With Upland InGenius, you can bring call handling controls into Salesforce and boost the productivity of your service and sales team with features like:
- Screen pop
- Screen transfer
- Click-to-dial
- Preview dialing
Our customers see an average of 50% uplift in agent call handling when integrating Salesforce CRM with their Genesys Engage telephony. Fill out the form to schedule a quick chat to learn more.
Watch the video to see how the InGenius CTI solution helps your contact center agents know who’s calling and why.
InGenius can also be found on Salesforce AppExchange — see our reviews from Genesys Engage and Salesforce users!
