Increase agent productivity and earn happier customers with a seamless connection between your Microsoft Dynamics 365 CRM and your Genesys, Cisco, Avaya or Asterisk phone system.

With Upland InGenius, you can bring call handling controls and features like screen pop, screen transfer, and click-to-dial into Microsoft Dynamics 365 and boost the productivity of your service, sales, and ITSM teams.

We are proud to have partnered with Microsoft to deliver a CTI integration via the Channel Integration Framework for Dynamics 365. InGenius supports both single–session and multi-session apps including Customer Service Workspace, extending the capabilities of Dynamics 365 Customer Service.  

Our customers see an average of 50% uplift in agent call handling with InGenius. Fill out the form to schedule a quick chat to learn more.