Seamlessly integrate Cisco with Microsoft Dynamics 365

Deliver better service, sales, IT and HR support with CTI

Increase agent productivity and earn happier customers with a seamless connection between your Microsoft Dynamics 365 CRM and your Cisco business phone system. 

With Upland InGenius, you can bring call handling controls into Microsoft and boost the productivity of your service and sales team with features like: 

  • Screen pop 
  • Screen transfer 
  • Click-to-dial
  • Automated call logging within your Microsoft CRM environment

InGenius is proud to have partnered with Microsoft to deliver a CTI integration via the Channel Integration Framework for Dynamics 365. Compatible with the latest Microsoft innovations including Omnichannel, InGenius supports both single-session and multi-session apps including Customer Service Workspace, extending the capabilities of Dynamics 365 Customer Service.

Our customers see an average of 50% uplift in agent call handling when integrating their CRM with Cisco Call Manager, Cisco UCCX, Cisco UCCE, or Cisco PCCE. Fill out the form to schedule a quick chat to learn more. 

Watch the video for an overview of Unified Service Desk for Microsoft Dynamics 365 with InGenius


InGenius can also be found on the Microsoft AppSource — see our 5-star reviews!

Get it from Microsoft AppSource Badge



Request a Meeting

All fields are required