Open CTI Comes to Salesforce Lightning

2 minute read

Upland Admin

If you’re one of Salesforce’s millions of users, you were probably as excited as we were to see the roll out of Salesforce Lightning several months ago. It’s a leap forward in user experience, delivering a modern and intuitive interface across devices, and it also brings new selling and productivity tools to the table. Well get ready, because now InGenius is setting a place at that table for computer telephony integration.

InGenius is very excited to be working with Salesforce as a collaborator on the Lightning Open CTI pilot program, to ensure click-to-dial, screen pop, call logging and more, all work seamlessly with the new platform. The user interface you know and love from InGenius will be fully re-skinned to the Lightning Experience. The great thing about this project was getting to use first hand, the new Lightning Open CTI API that enables fast app development. Rapid deployment is always a beautiful thing and the Salesforce team has done a great job with their new tools to make this possible.

InGenius has a history of innovating for the Salesforce community – from being the first to provide Open CTI integration to Salesforce, to our most recent launch of telephony support for Omni-Channel – and we’re proud to add another milestone to our portfolio. We’ll be serving up the new product soon, so stay tuned for updates.

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