The value of CRM-phone integration
Computer telephony integration, or CTI, is a technology that connects phones to computers and allows them to interact.
By linking the call with information about the caller that’s already in the CRM database, CTI enables customer service agents to provide better service. CTI improves the customer experience and boosts contact center productivity.
InGenius CTI integrates leading CRMs (Microsoft Dynamics 365, Salesforce, and ServiceNow) with leading telephony systems.
View the infographic to see how many seconds you’ll save through screen pop, automated call logging, and more.
More resources
How CTI Supercharges Your AI Investment
Maximize contact center efficiency with a CTI technology that enables AI capabilities.
Cloud fax provides connections to faster patient care
TxMultilisting is a US nonprofit that is saving lives by making the organ transplant waiting list system more accessible to patients.
The Importance of KMS (Knowledge Management Systems) by the Numbers
KMS (Knowledge Management Systems) have become essential. They play a central role in promptly providing precise solutions