InGenius® Connector Enterprise has been recognized by Click Software’s ClickBlog as a leading customer service app that directly benefits sales and customer service representatives. Click Software, a leader in automated workforce management, identified InGenius Connector Enterprise in the article 50 Great Customer Service App Marriages from the AppExchange, based on its exceptional ability to integrate with Salesforce.
Here is a quote from the article:
“Connector Enterprise integrates with Salesforce, thanks to the power of OpenCTI, and enables your organization to enjoy the benefits of call logging, screen pop, and click to dial with your existing phone system. This out-of-the-box solution works with both Sales Cloud and Service Cloud and gives users unobstructed views in either of those Salesforce solutions.
- Easily integrate with your custom objects to relate calls to existing records or create new records with auto-populating fields based on called ID information
- Works with all browsers
- Leverage your existing phone system and its established call queue and routing
For the full article see this link: 50 Great Customer Service App Marriages from the AppExchange