The Gift of Good CX
Adapt to changing customer habits with relevant, empathetic messaging.
It’s beginning to look a lot like…no other holiday season we’ve seen before.
Much has changed since the 2019 holiday season, and this has big implications for the holidays in 2020 and beyond. Shopper habits, preferences, and even priorities look much different than they were in 2019, and these shifts will have lasting effects on brands across industries – particularly in retail.
To succeed in the new holiday season, retailers must capture customer attention, deliver relevance & value across channels, and adapt to changing customer habits. This eBook will show how to achieve each of these things with an engaging, empathetic customer experience.
Get the guide for strategies that will help you:
- Build connections that will turn casual visitors into loyal customers
- Engage customers with personalized, empathetic communications
- Provide the new experiences that your customers demand
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