Enrich Your Knowledge Base from the First Query
So, you’re starting from scratch, with a completely new area of expertise that your agents need to get familiar with fast. Panviva can help take the guesswork out of the process, so they have the expertise they need to elevate customer interactions. Users can curate content based on a primary query, even if they don’t know which documents cover the topic.
Fast Answers, Smarter Content
Curate Content Fast
Curate Content Fast
Give agents the ability to easily create new content based on a primary query. Agents can search for core documents or external sources to find what they need, and AI search finds the best snippets related to the query. If your agents aren't sure which document has an answer, this is a great first step.
Get Answers Where You Work
Get Answers Where You Work
Utilize Smart Snippets for channel-specific guidance that adapts to whatever communication channel or system your agents use most.
Quickly Create New Knowledge
Quickly Create New Knowledge
New issues? No problem. Agents can quickly add new responses and review potentially relevant snippets across multiple documents, then tailor the new response to the appropriate channel and publish as a Smart Snippet, so the next agent has that knowledge in hand.
Instant Access to Information
Instant Access to Information
Deliver precise answers to your team at the right time by adding intelligent metadata to personalize results, without losing focus or productivity.