Ready to future-proof your contact center with AI-powered guidance?
Ready to future-proof your contact center with AI-powered guidance?
When evaluating the top contact center software, Panviva’s AI-powered solutions are designed to meet the needs of regulated industries. Panviva delivers next-generation, AI-powered guidance for complex organizations and ensures compliance and competitiveness with real-time recommendations.
Customer reviews speak for themselves
See why customers love Panviva
Our agents rely on Panviva every day.
Mid-Market
For us it's not just a reference tool, it's a training tool, a communications tool, and a true knowledge hub. It's very easy to use for end users. For administrators, Panviva can be customized for your needs without drowning you in customization opti...
For us it's not just a reference tool, it's a training tool, a communications tool, and a true knowledge hub. It's very easy to use for end users. For administrators, Panviva can be customized for your needs without drowning you in customization options. It’s a powerful tool that becomes more essential as your business grows and the library of knowledge expands.
Panviva holds all our important information.
Enterprise
It always the team to locate and solve questions/problems without having a bunch of sticky notes all over your desk. It is allowing our team to be more efficent and provide accurate customer service.
It always the team to locate and solve questions/problems without having a bunch of sticky notes all over your desk. It is allowing our team to be more efficent and provide accurate customer service.
Wonderful tool.
Enterprise
I think from a user perspective, it is an intuitive one stop shop for information/resources. It is very easy to navigate and find information. Information is broken down into manageable chunks and has decision points with options to help the reps "c...
I think from a user perspective, it is an intuitive one stop shop for information/resources. It is very easy to navigate and find information. Information is broken down into manageable chunks and has decision points with options to help the reps "choose their own adventure" when handling calls. It is very much a single source of truth for our call centers that is intuitive and easy to use. We're currently converting over a large number of new call center users to Panviva and have heard nothing but positive feedback about how much easier it is to use than the previous documentation tool.
Panviva is a powerful knowledge base system that excels in providing real-time guidance.
Mid-Market
Its easy-to-navigate interface helps new employees quickly get up to speed. Step-by-step instructions and a searchable knowledge base reduce the learning curve, enabling new hires to perform tasks confidently and accurately.
Its easy-to-navigate interface helps new employees quickly get up to speed. Step-by-step instructions and a searchable knowledge base reduce the learning curve, enabling new hires to perform tasks confidently and accurately.
Panviva allows our supervisors to spend more time coaching and assisting members directly.
Mid-Market
It is very user friendly, both from the Admin side and User side. It does cut down on how often team members need to reach out for help because they are able to search and find the answers themselves quickly. You can integrate it with other programs...
It is very user friendly, both from the Admin side and User side. It does cut down on how often team members need to reach out for help because they are able to search and find the answers themselves quickly. You can integrate it with other programs like a website or salesforce platforms.
Panviva helped us get to a true single-source for knowledge in our contact center.
Verified user
Banking
We rely on it for all of our customer-facing procedures and scripting, as well as subject matter background and FAQ's. Our agents are now able to retrieve the info they need in the context of a fast moving phone call or live chat.
We rely on it for all of our customer-facing procedures and scripting, as well as subject matter background and FAQ's. Our agents are now able to retrieve the info they need in the context of a fast moving phone call or live chat.
Check out Panviva in action
Designed for Complexity & Compliance
20+ years of real results for fast-paced contact centers.
AI Omnichannel-Enabled
Knowledge orchestration across your customer journey powered by AI.
AI-Driven, Future-Ready
Innovative AI roadmap designed to future-proof your ROI.
We chose Panviva to move our content into the future and away from our fragmented past.
We chose Panviva to move our content into the future and away from our fragmented past.
Why Panviva?
Why Panviva?
When evaluating the top contact center software for your organization, a strong knowledge foundation is critical.
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Panviva equips agents with instant, contextual knowledge directly within their daily workflow. This reduces search times and allows teams to focus entirely on improving the customer experience.
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For highly regulated industries, version control is an absolute requirement. Panviva guarantees that every channel, from live agent scripts to automated chatbots, draws from the same approved, compliant policies.
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Eliminate the confusion of scattered shared drives and disjointed systems. Panviva consolidates your resources into one governed platform, reducing agent errors and building customer trust through consistent answers.
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By shortening handle times and minimizing routine escalations, Panviva creates a more agile operation that scales seamlessly alongside your business.
Ready to see why Panviva is considered the best contact center software for AI-powered KM?
Ready to see why Panviva is considered the best contact center software for AI-powered KM?
Elevate your team’s expertise & efficiencies with Knowledge Anywhere, seamlessly guiding your agents through complex processes and ensuring compliance from day one.
AI-powered knowledge supercharges your agents
With Panviva’s Knowledge Anywhere you can empower contact center agents with instant contextual knowledge delivered seamlessly across all channels. Say goodbye to lengthy searches and inconsistent responses, and say hello to unparalleled productivity, compliance, and exceptional customer experiences with:
AI-generated snippets
- Generates summarized snippets from your existing Panviva content to answer a specific question.
Smart meta data extraction
- Analyzes snippets to recommend keywords to help deliver the answers more accurately.
Alternative suggestions
- Recommends alternatives ways questions could be asked so teams and customers always get the answers they need.
- Recommends alternative ways answers should be written based on the channel or audience.
