Manage and Deliver Optimized Knowledge with Sidekick
Meet Sidekick, Panviva’s out-of-the-box AI-powered assistant that empowers your agents and frontline workers with intuitive search and real-time guidance to elevate every customer experience. With sophisticated AI search that connects Sidekick to your team’s existing knowledge and a sleek, user-friendly browser extension built for modern agents, Sidekick gives agents instant access to the information they need, right when they need it.
Your Agents’ Ultimate Sidekick
Guide on the Side
Guide on the Side
Agents can easily access Sidekick by clicking the extension on the right-hand side of the browser. One click, and you’re in! Sidekick is ready to deliver Smart Snippets for the task at hand or perform knowledge searches for a deeper dive. All you have to do is ask! You can select any text on a web page, right-click to “Ask Sidekick,” and knowledge appears like magic.
Answers at Your Agents’ Fingertips
Answers at Your Agents’ Fingertips
Once you click “Ask Sidekick”, Sam Speedy will fetch Smart Snippets to give the best answer using Generative AI to pull from your trusted Panviva knowledge base. Answers adapt to whatever communication channel or system your agents use most, including Salesforce, Microsoft Teams, Zapier, Twilio, and many more.
AI Conversational Search
AI Conversational Search
Allows agents to ask questions in natural language and receive instant, compliant answers grounded in trusted Panviva knowledge. Sidekick delivers clear, contextual responses with one-click access to source details, helping agents move faster without sacrificing accuracy or compliance.
See Sidekick in Action
See Sidekick in Action
Access the Sidekick demo to learn more about the benefits of having a second in command. After all, Batman has Robin, and every superhero needs a Sidekick. When you're ready to chat solutions, we can walk you through a custom demo.