Welcome to the Next Generation of Agent Guidance
Say goodbye to the days of your agents scanning lengthy documents for a sentence-worth of an answer. Sidekick is the perfect partner in crime, serving up quick answers on the fly from those very same documents that used to take up too much time.
Tap into the benefits of Panviva’s AI-powered curation platform Digital Orchestrator even when working in different windows – Sidekick is a browser extension and it’s just a click away. As an out-of-the-box channel, it allows you to utilize the power of Azure AI search and all content housed in Digital Orchestrator, allowing agents to spend more time listening, providing critical real-time guidance. You’re never alone with Panviva’s Sidekick.
AI-Powered Guidance for the Real Superheros of the Contact Center
Sidekick is a browser Google Chrome Browser Extension that works by accessing all the knowledge stored in Panviva’s Digital Orchestrator and is delivered by Azure AI Search – meaning it helps your agents save time and serves them exactly the answer they need, the moment they need it. Note that Sidekick is a feature available only to our customers on the Anywhere tier.
TL;DR what IS Sidekick?
We’ve got you covered:
- Every superhero needs a Sidekick. The information your team needs is one click away with Sidekick, Panviva’s newest AI-powered feature.
- Don’t make me read! Smart Snippets are here to save the day – agents don’t have the time to read through lengthy knowledge docs, they need to help customers with their complex problems ASAP. That’s when Sidekick’s AI-generated summarized snippets come in handy.
- Optimized search empowers your agents. Azure AI search is a sophisticated cutting-edge search that bridges Sidekick to your team’s knowledge, with your team getting the information they need to help your customers in record time.
- Goodbye, complex content! Our customers have told us that their legacy design no longer meets their agent’s needs… Now there’s a way to overhaul with minimal effort to turbocharge their agent‘s performance and boost the customer experience.
How Panviva Future Proofs Your Customer Experiences
Panviva delivers next-generation, AI-powered guidance for complex and compliant organizations. Tailored for highly regulated industries, Panviva offers flexible solutions that meet your omnichannel needs, such as integrations with your chatbots, AI agents, and CRM. With the power of gen-AI curation that is approved by business experts, deliver real-time recommendations when your agents and customers need it most.
Look no further for the next generation of agent guidance! Are you interested in learning more about how Sidekick can help modernize your agents and boost both customer and agent experience? Contact us today.