Upland Software Included as a Notable Vendor in Customer Service Solutions Landscape Report

February 16, 2024 2 minute read

Team Panviva

Upland Software was included as a notable vendor in the Forrester Customer Service Solutions Landscape, Q4 2023 for its knowledge management solutions, Upland Panviva and Upland RightAnswers. Forrester’s recent landscape aims to support business and IT leaders in understanding the expected value of a customer service solution vendor and explore potential partners.

This marks one of the first unified submissions for Upland Knowledge, which is comprised of RightAnswers and Panviva. Upland Knowledge is built around enhancing the creation, enrichment, and delivery of knowledge to employees and customers. 

“Knowledge management, as we know it, is changing,” said Samantha Middlebrook, Senior Director of Product Management & Marketing for Contact Center Productivity solutions at Upland Software. “By strategically aligning these two products, we’ve witnessed huge economies of scale across market and technical research, design, and development. This means we’re not only keeping up with the evolution, but we’re also helping lead the way.”

A main trend noted in the report is how AI will make customer service operations more effective and efficient, and we agree. With the continuous advancements of AI technology, Upland remains committed to enhancing its solutions and guiding organizations through the transformative AI revolution, helping them embrace the future of knowledge management.

View Forrester’s Customer Service Solutions Landscape. Q4 2023 here.


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Learn more about Upland’s Contact Center Productivity Solutions here: https://uplandsoftware.com/contact-center/

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