You’ve trained your agents and they’re delivering excellent service. But then change happens! New industry or company regulations and procedures threaten to put a wrench in your contact center’s performance.
How do you keep agents updated with the latest changes so they can deliver accurate knowledge and consistent customer experiences?
Join Upland Panviva and leaders in the highly regulated financial services and utilities industries for a panel discussion about effective strategies for communicating knowledge in real-time.
You will learn how to:
- Ensure accurate, compliant knowledge by all agents, including remote and hybrid workers
- Provide consistently superior customer experiences even in the face of change
- Minimize training time, keeping your agents in their seats longer