Success Story

Sage gives their customers a voice.

Customer insight doesn't have to be taxing. Sage agrees. They needed to centralize feedback and better understand their customers.

Customer insight doesn’t have to be taxing

Sage, the market leader in cloud business management solutions, wanted to capture real-time feedback to understand how its customers really felt about their experiences. By undertaking a UK partnership with Rant & Rave, Sage has seen increases in Net Promoter Score and Customer Satisfaction, plus more engagement from the frontline than ever before.

Sage can also quickly identify and solve customer’s issues, preventing complaints. The results were so positive that it wanted to replicate the success globally, rolling out both Rant & Rave for Salesforce and Frontline Engagement to 8,000 users around the world, moving from a disparate and inconsistent approach, using seven different solutions, to a single, centralized platform with Rant & Rave.

The proof’s in the pudding

  • Seen Customer Satisfaction rise by 5%
  • Increased its Net Promoter Score by >10 points
  • Reduced the cost of complaints by >30%

Customer Voice

“Upland Rant & Rave enables us to connect with our customers, turning their real-time feedback into actionable insight. Not only have we seen brilliant engagement from our employees, but we’re also able to close the loop with our customers. The Platform has already brought tremendous value to our business in the UK and we’re looking forward to seeing that roll out globally.” Vice President of Customer Experience | Sage

More resources

Success Story
Ecological Mailing crée de nouvelles opportunités commerciales et gagne un avantage concurrentiel

Ce fournisseur de services d'impression a réussi à diversifier ses offres et à optimiser ses processus de production pour générer de nouvelles sources de revenus.

Read more

Success Story
Service Bureau Jansen optimise la production d’impression et élargit ses activités aux communications numériques

Ce fournisseur d'impression commerciale a pu améliorer sa production d'impression et développer son activité avec des offres de communication multicanale.

Read more

Success Story
Insurance broker advances operations and expands to digital communications with OL Connect

This active insurance company needed a solution to integrate with their existing ERP system to boost print operations, enhance document design, and provide multi-channel communications to customers.

Read more