Taking Customer Feedback and Making it Actionable

Hear from Neil Costello (UK Marketing Director, Lowell), Thomas Allder (Customer Director, Vanquis Bank), Lisa Hulme-Vickerstaff (Customer Insight Manager, Lowell), and Gillian McLaughlin (Head of Engagement Strategies, Standard Life) as they discuss:

  • Accelerating digital transformation – How can you reap the rewards of modernizing your platforms?
  • Collecting & creating actionable insight from customer data – What can brands do to appropriately collect, analyze and create actionable insights from their digital intelligence?
  • Improving customer engagement
  • Optimizing personalization – How are companies leveraging digital intelligence to improve personalization?

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