Sharing Corporate Knowledge Transforms Productivity
Why the focus on knowledge? Because providing the right answers to the right person at the right time improves customer and employee satisfaction. RightAnswers partners with you on your knowledge journey, empowering you to scale cost-effectively and provide the best customer service every time, over all your channels.
Employees Empowered with RightAnswers Report:
- 80% more successful self-service searches
- 37% fewer end-user education calls to the service desk
- 89% end-user satisfaction
For Self-Service IT Support
Web and mobile self-service can be loaded with our Knowledge-Paks® library of technical support knowledge, targeted to self-service. Knowledge-Paks provide more than 90,000 accurate knowledge solutions to the most common issues your users have on more than 600 of the most widely used off-the-shelf software applications.
For Empowering Contact Centers
RightAnswers supports clients with tens of thousands of customer service representatives, facilitating hundreds of millions of searches per year. Through our platform for knowledge sharing, we empower agents and knowledge authors to set up a scalable knowledge base specific to audience needs. Powerful search lets agents find exactly what they need, wherever it is stored.
For Enterprise-Grade Support
With Enterprise Knowledge Hub, all departments can contribute to the centralized knowledge base, accessible by all channels. Our user-friendly Solution Manager guides article creation, including interactive knowledge and videos. Enterprise Search improves productivity by ranking relevant answers from all sources, indexed and displayed in a single view.
RightAnswers is KCS® Verified V6
The Knowledge-Centered Support (KCS®) methodology offers proven practices for managing and creating knowledge in a customer service or support environment. RightAnswers is KCS Verified V6, the highest level of KCS implementation, and we train our clients on KCS best practices, getting them up and running in as little as 90 days.
KCS® is a service mark of the Consortium for Service Innovation™