In a recent discussion on the Knowledge Centered Support (KCS) LinkedIn Group, a group member asked about people’s experiences using RightAnswers.
We were thrilled to see so many of our clients sharing their experience to help others. Our mission has always been to be a key solution and company that drives better support and service.
Our clients cited RightAnswers’ support for KCS, seamless integrations with ITSMs such as ServiceNow and BMC Remedy, and the helpfulness of our Client Success team. Another theme sprinkled throughout our clients’ comments was their relationship with RightAnswers and how we behave more like a partner than a vendor.
In this age of social communities, it’s great to see our clients actively participating and being an important resource for everyone to tap into.
For anyone involved in knowledge management for customer service and support, we’ve found several LinkedIn groups that you may find interesting. Subscribe to these groups and join the conversation:
- Knowledge Centered Support (KCS)
- Gurteen Knowledge Management Community
- Information and Knowledge Management Executive Network
- Kneme Knowledge Management
- Knowledge Management Institute
- Knowledge Managers
