March 3, 2020
Santa Clara Convention Center
RightAnswers is excited to be a sponsor of the upcoming KCS Academy World Tour on March 3 in Santa Clara.
The KCS Academy, the network of resources and practitioners for KCS (the knowledge and content management best practice), is hosting a one-day conference. The format will include both presentations on KCS best practices and lessons learned, as well as roundtables on various KCS topics hosted by experts allowing you to ask questions and join in the conversation. Agenda will include:
- KCS implementation challenges and best practices
- Creating a KCS Center of Excellence
- Benefits of KCS certification
- Tools and services available to help with your KCS journey
- KCS Round table topics such as:
- Gaining executive buy-in for your KCS program
- Launching and sustaining your KCS Program
- Launching and sustaining your Coaching Program
- Measuring the success of your KCS Program
- Improving the effectiveness of your Self-Service experience
- Intelligent Swarming Insights
Who should attend:
- Companies new to KCS who want to better understand the KCS Practices and the benefits
- Companies that have deployed KCS and want to brush up on best practices and things to avoid
- Experienced KCS practitioners looking to share best practices with others on the KCS journey
