Business services company saves costs through better knowledge usage
Business services company saves costs through better knowledge usage
See the quantifiable benefits this business services company is achieving in its customer service and support by using the RightAnswers Enterprise Knowledge Hub integrated with its ServiceNow and Salesforce installations. It is saving millions of dollars a year and is improving customer satisfaction through Web Self-Service, and uses the Knowledge-Centered Support (KCS) methodology to keep […]
See the quantifiable benefits this business services company is achieving in its customer service and support by using the RightAnswers Enterprise Knowledge Hub integrated with its ServiceNow and Salesforce installations. It is saving millions of dollars a year and is improving customer satisfaction through Web Self-Service, and uses the Knowledge-Centered Support (KCS) methodology to keep its knowledge fresh.
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How much do knowledge silos really cost you?
How much do knowledge silos really cost you?
Knowledge silos are inconvenient, frustrating, and unproductive. Yet, they're a common reality for organizations of all sizes.
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Should you Build or Buy a Content Search Solution?
The allure of an in-house tailor-made system might seem tempting, but it's important to consider the significant advantages of buying a ready-made, customizable content search solution.
The Real Cost of Building Your Own AI for Knowledge Management
The Real Cost of Building Your Own AI for Knowledge Management
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