If your spidey sense has been tingling that another InGenius video is due, you are correct! This time we’re activating our Wonder Twin powers with Microsoft Dynamics CRM to show how we can bring click-to-dial, screen pop, automated call logging and screen transfer to contact center agents, all integrated seamlessly within Dynamics.
Microsoft Dynamics CRM is all about intelligent customer engagement. The Dynamics product page states, “Positive customer experience is an increasingly important ingredient for companies to win and retain customers.” With the CRM Software Blog reporting that 4.4 million people use Microsoft Dynamics CRM, you know they know a little something about winning customers! And the latest industry research backs them up. Dimension Data’s 2016 Global Contact Centre Benchmarking report says 82.5% of companies see customer experience as a competitive differentiator.
Adding computer telephony integration on top of a powerful CRM system like Dynamics is a fantastic way to empower contact center agents with all the tools they need so they can spend their time delighting customers instead of struggling with cumbersome applications. InGenius Connector Enterprise puts all your agent controls and phone controls inside Dynamics, so faster than a speeding bullet, agents can handle calls with maximized efficiency.
With great power, comes great responsibility. That’s why along with all the great features customers get with InGenius, we’ve got you covered with the InGenius league of extraordinary customer care, so you know you’ve got operational and cost certainty. We have a dedicated deployment and service team that has deep CTI knowledge and experience, and proven successful Microsoft Dynamics CRM integration approaches and methods.
Holy telephony Batman! Need more details on how InGenius can increase contact center productivity and outbound call capacity? Check out our software in this action flick:
Shazam! Exceptional customer experiences, delivered.
Well, knowing is half the battle – the other half is contacting us for a demo so you can experience InGenius doing incredible things for you. Reach out to us at https://www.ingenius.com/book-a-demo/ if we can help save the day.