As long time fans of Contact Center Pipeline, an instructional journal focused on the specific needs and challenges of the contact center, we thought it was about time we introduced ourselves to its readers. This month’s issue features a sponsor spotlight on InGenius by our Vice President of Product Management and Marketing, Kari Simpson. The article highlights how InGenius leverages existing phone systems, improves agent productivity and enables intelligent analysis. As Kari notes, since InGenius is 100% focused on computer telephony integration, our team members possess an unparalleled amount of expertise when it comes to understanding contact centers and their computer telephony integration (CTI) requirements. You can read the full story here.
The February issue of Contact Center Pipeline is chock full of more great content, including pieces on digital feedback management, the customer experience management market, technology’s role in the omni-channel pursuit and more. If you’re not already a subscriber, you can get a 3 month free trial. For quick snapshots of the latest in contact center tips, follow @CCPipeline on Twitter – and @InGeniusSW of course!