InGenius will be heading to Knowledge18 in May to showcase how its computer telephony integration (CTI) solution connects phone systems into ServiceNow, to help businesses unlock better productivity and service.
InGenius unifies phone tools for contact agents directly within the ServiceNow window, eliminating the need for extra clicks and providing a full view of customer information. The InGenius integration for ServiceNow is compatible with Avaya, Cisco, and Genesys phone systems.
Knowledge18 is a conference hosted by ServiceNow that brings together 18,000 service management professionals to spark transformation. This year, the conference will be held from May 7-10 in Las Vegas.
Visit booth E24 to see InGenius Connector Enterprise in action and learn more about using features like click-to-create, automated call logging, and screen pop to improve your contact center productivity and increase customer satisfaction.