Billing Questions

How do I pay for fax reception?

Billing for fax reception is composed of two parts:

  1. A one-time setup fee, and
  2. a monthly subscription fee. The setup fee is charged when you initially order your account or when you add users to your account. Subscription fees are charged monthly, where the first month is charged only for the remainder of the month. For example, if you sign up on the 20th of the month, your first charge will be for setup and for the remaining 10 or 11 days. After that, all subscription charges will be performed in advance at the beginning of the month.

If your usage exceeds the included number of pages for your inbound service, the additional pages will be charged in arrears along with the subscription charge performed at the beginning of the month.

How do I pay for fax transmission?

Billing for fax transmission is composed of three parts:

  1. A one-time setup fee;
  2. a monthly subscription fee; and
  3. per-page usage fees.

While the setup fee and the monthly subscription are free of charge, the per-page usage fees are charged on a prepaid basis. When purchasing a virtual ‘prepaid account’, the higher the purchased amount, the greater the bonus credit added to your account. As you send faxes, the balance on your account becomes depleted. Once your account is fully depleted you will need to purchase an additional account before you can send further faxes.

When will I be billed?

Upon initial registration, you will be billed immediately on the day of your registration. For subscription fees, you will be charged in advance at the beginning of each month. For prepaid accounts, you will be charged immediately upon purchase of the account.

Whom do I contact for billing-related questions?

Contact us through our contact form for any billing-related questions.

Do I have to commit to a certain period for my Interfax subscription?

No. You may stop your subscription at any time by sending us an e-mail with your username and password.

When sending faxes, why am I being charged a full price when I should be receiving a discount?

The discount occurs when you purchase a prepaid package for a reduced price. For example, when you purchase a $125 prepaid package for $100, the discount you have received is 20%. Thereafter, each outbound page you pay for is displayed at the full price. But remember that you are paying this full price with discounted credits.

What happens when my prepaid account runs out?

When your prepaid account reaches 80% usage, and subsequently 95% usage, a notification is sent to the account email address (As defined in: Login -> Preferences -> Account Settings -> Contact Email). When you receive the notification, you can log into your InterFAX account and purchase an additional prepaid account (Login -> Purchase -> Prepaid Accounts -> Select Prepaid Account -> “Add to Cart” -> Continue to checkout).

Can I automate the re-purchase of a prepaid account?

Yes. You can set Interfax to automatically re-purchase a prepaid account once it reaches 95% usage. Log in to your account, then select Purchase -> Repeat Orders -> Click ‘here’. This will enable you to select which size prepaid account will be automatically re-purchased. Select the size and click ‘Add Repeat Order’. That’s it!

As long as your credit card details remain valid, prepaid accounts of the selected size will be re-purchased just before an earlier one runs out. A notification of the re-purchase will be sent to your account email.

How do I update the credit card details I have on record with Interfax?

Log into your account and click Account Management -> Update CC and proceed naturally from there.

How do I discontinue my service?

Simply contact us and specify which service(s) you wish to discontinue – fax reception (fax-to-mail) and/or fax transmission (email-to-fax).

How do I pay for PCI fax service?

For Inbound PCI fax service pricing, see our Prices page. InterFAX Outbound PCI is a premium service featuring the market’s only PCI DSS-compliant Internet faxing service. For pricing information regarding this unique offering, please contact us.