Top 50 US Hospital Successfully Integrates Powerful Cloud Fax

This top 50 US-based hospital partnered with Upland InterFAX to upgrade to a fully compliant, secure cloud fax infrastructure that could scale to their needs. The hospital wanted a reliable solution fast, and InterFAX seamlessly integrated with their existing on-premise systems using an API. With a hybrid fax solution in place, this healthcare provider continues to refine protocols, provide superior patient care, and will transition to full cloud fax.

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The Challenge

This top 50 US-based hospital no longer had a fax solution in place that could ensure fast communications, HIPAA-compliant data exchange, and scale to meet the quickly-growing demands of an expanding patient base. Fax volumes were exceeding their current capabilities, and they needed a reliable, secure, and trusted solution to ensure that patients received the care they needed as quickly as possible.

• Operating on non-compliant and unsupported on-premise fax infrastructure, and fax volumes were exceeding current capabilities​
• Patient communications were being delayed due to transmission issues and insufficient telephony support
• Needed a reliable, integration-ready fax solution fast to get back on track with minimal disruption, while ensuring the ability for future growth

The Solution

After assessing their needs with InterFAX’s implementation team, the decision was made to update from fully on-premise fax to a hybrid fax infrastructure that employed existing fax numbers. This hybrid approach utilized Upland’s flexible Developer API to easily integrate with the hospital’s existing systems, which resulted in no service disruptions to consolidate fax traffic to an IT-controlled infrastructure. InterFAX’s cloud fax solution also worked seamlessly with this hospital’s existing on-premise systems. Now users can quickly infuse documents into the system, then automatically queue for routing to existing workflows and recipients while OCR technology disseminates key data points such as customer name, patient/account number, prescription, or referral provider to safely get patient data and documents to the right place.

• Fax transmissions are fully HIPAA, PCI DSS, and ISO 27001 compliant to safeguard patient information and ePHI
• Integrated with on-premise systems via API to keep processes in place with no service disruptions
• Automatically retained existing integrations with devices and applications with no loss of functionality

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