Busy staff at this University Legal Clinic relied on their department’s well-loved MFP and fax machine to send and receive student information for registrations and student records, as well as client information for cases they work on in their clinic. The team was tired of outdated physical hardware that needed regular maintenance and telecom infrastructure. Staff also knew the information they were transmitting needed to meet data privacy standards such as HIPAA to ensure that student and staff members’ personally identifiable information (PII) was secure. Staff wanted universally accessible technology to connect everyone in the office or working remotely with the information they need to get work done..

After migrating to InterFAX, the department had access to a secure, reliable cloud fax service that ensured business continuity. No MFPs, hardware, or fax machines were needed. Now staff were able to work easily from their home offices with no technology speed bumps, since sending a cloud fax is literally as easy as logging in to send an email. In fact, process turnaround times dramatically improved for critical student services, with the added peace of mind of knowing students’ data is always secure.

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A few benefits of cloud fax

• Secure, HIPAA-compliant and PCI DSS Level 1 certified communications that ensure data privacy (learn more)
• Instant access to cloud fax while working remotely
• Increased level of customer service to students
• Improved efficiency for busy staff

“The InterFAX team was awesome to work with, and the product is really easy to set up and use. Our departmental staff is very excited to use InterFAX to complete their tasks while working from campus or home offices.”
– Associate Director of Experiential Education & Clinic Operations, University School of Law

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