Park National Bank Reduces Agent Turnover by 32% with Panviva
Park National Bank Reduces Agent Turnover by 32% with Panviva
Adopting Panviva, Park National Bank centralized all critical knowledge into one platform. Panviva delivered clear, up-to-date information in the flow of work, provided real-time call guidance, and streamlined onboarding for new hires. The modern system boosted associate confidence and enabled the bank to scale knowledge management as services grew.
Telstra created a single source of truth to eliminate errors during major process changes
Telstra created a single source of truth to eliminate errors during major process changes
With Panviva, Telstra can now train customer service agents in two weeks versus one month before. The new processes have eliminated compliance errors regarding Telstra’s internal procedures and new policies issued by the government.
Desert Financial Transforms Member Experience with Panviva
Desert Financial Transforms Member Experience with Panviva
Desert Financial Credit Union used Upland Software’s Panviva to improve the experience of its members. By simplifying procedures and making the act of finding knowledge fast and accurate, Desert Financial ensured that employees can now confidently assist members with whatever they may need. Members are happier, and employees are, too.
Nevada Health Centers stays on top of federal HRSA requirements with Panviva
Nevada Health Centers stays on top of federal HRSA requirements with Panviva
With Panviva, call center, scheduling teams, front desk, and customer service teams have access to the information they need to do their jobs quickly, consistently, and efficiently, in compliance with government and company guidelines. Using Panviva, the front desk expects to improve the registration process to positively impact the revenue cycle.
