Every superhero needs a Sidekick
Every superhero needs a Sidekick
A one-size-fits-all approach to knowledge won’t match the needs of your contact center.
At Upland Panviva, we know there’s no magic bullet for knowledge. Needs shift, policies change, and your customers still expect to get the information they need as fast as possible. How can your agents keep up? Your goal is to keep your agents compliant on every call, but your agents on day one need a totally different level of guidance than your agents on day 100.
We’d like to introduce SideKick, Panviva’s guide on the side that empowers every agent to take on the day with superhero confidence and intelligence.
Panviva Sidekick utilizes Azure AI Search, which gives search effectiveness additional power to make your agents’ lives easier. They’ll benefit from AI-powered knowledge curation to create Smart Snippets to provide reliable answers faster than ever. With Sidekick, their guide on the side is just a click away!
Learn more about Sidekick and how simple it can be to actually deliver knowledge at your agents’ fingertips.
