A one-size-fits-all approach to knowledge won’t match the needs of your contact center.

At Upland Panviva, we know there’s no magic bullet for knowledge. Needs shift, policies change, and your customers still expect to get the information they need as fast as possible. How can your agents keep up? Your goal is to keep your agents compliant on every call, but your agents on day one need a totally different level of guidance than your agents on day 100.

We’d like to introduce Sidekick, Panviva’s convenient AI assistant that empowers every agent to take on the day with superhero confidence and intelligence.

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With Panviva, your agents’ guide on the side is just a click away! Here are a few of the big benefits Sidekick delivers:

• Agentic RAG allows agents to use Sidekick just like messaging a colleague; no pesky keywords needed
• Hybrid RAG +LLM search delivers accurate answers instantly using your approved Panviva knowledge base
• Reduces AI hallucinations and maintains human-in-the-loop oversight
• Permissions allow employees to only see what they’re already authorized to see, boosting security and compliance
• Fast access via download so you can start now – Sidekick is a convenient Google Chrome or Microsoft Edge plugin/browser extension

Learn more about Sidekick and how simple it can be to actually deliver knowledge at your agents’ fingertips.

Want to see more? Check out our interactive demo here!

Questions? Reach out and we’ll be happy to show you a custom demo of Sidekick in action!

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