Make your frontline agents, and your operation, 100% shock proof.

The utilities industry is complex. With processes that are impossible to follow, regulations that are constantly changing, and customers becoming exceedingly frustrated by rising bills, your agents are stressed trying to keep up. That’s where Panviva comes in. We know your industry, we know your problems, and we know how to solve them.

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Panviva resolves customer frustrations and meets stringent requirements in the utilities sector with contextual knowledge management built for compliance.

• Guided Navigation: Follow along the guide-on-the-side and receive seamless change notifications.
• Workflow & Audit Capabilities: Easily review and approve updates with access to tracking for external audit purposes.
• Intelligent Recommendations: AI-driven features that offer personalized recommendations that guide agents to the most relevant knowledge resources, ensuring compliance.
• Fast-Tracked Learning: Test your agent’s competency in real time with comprehension quizzes.