Panviva vs Shelf
Don't settle for a knowledge management solution that just checks boxes. In highly regulated, complex organizations, search tools alone aren’t enough. When comparing Panviva vs Shelf, you’ll see that true impact comes from a platform that genuinely transforms your operations, pushing compliance, usability, and agent productivity to new heights.
If you're tired of battling outdated information, inconsistent processes, and the endless struggle for compliance, it's time for a change.
Panviva is an ideal Shelf alternative, delivering
AI-powered, human-approved guidance that makes every agent an expert, revolutionizing how your entire organization thrives.
Deliver Real Results
with AI-Powered Guidance
75%
75%
Reduction in agent onboarding and training time. With Panviva, agent expertise gets a big boost.
59%
59%
Reduction in turnover for contact center agents. Having the best tools to do the job really makes a difference for retention.
22%
22%
Reduction in Average Handling Time (AHT). Agents have the most relevant answers at their fingertips, improving every customer interaction.
5-star rating
5-star rating
One healthcare org earned a 5-star Medicare rating in customer service after implementing Panviva. Now that's good CX.
Compare Panviva vs Shelf
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Robust ComplianceRobust CompliancePanviva safeguards critical procedures that ensure compliance, customer trust, and operational integrity. With audit trails of exact knowledge delivered at a date/time, traceable workflows, and real-time alerts, Panviva wins for highly regulated industries, making it an ideal Shelf alternative. Shelf supports data accuracy and content governance but does not include full audit trail tracking or compliance acknowledgement workflows, which are important for regulated operations. |
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AI-Powered Agent AssistantAI-Powered Agent AssistantGoing beyond AI search, Panviva has an AI-powered agent assistant, Sidekick, bringing real-time, context-aware GenAI. Panviva uses smart snippets, utilizing metadata for channel-specific, audience-specific, and dynamic customer experiences, all while keeping humans in the loop. Shelf’s AI functionality focuses on intelligent search and generative answers. While strong for general use, it offers fewer built-in controls for compliance validation or audit-ready tracking. |
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Out-of-the-Box TemplatesOut-of-the-Box TemplatesPanviva provides out-of-the-box templates designed with knowledge management best practices in mind for frontline end users. This includes step-by-step instructions, policy, overview, index, and reference pages. To speed up content creation, stock text and reusable content are included, supporting consistency in style and design, all while reducing manual writing efforts. Shelf offers content templates and article creation tools but focuses more on flexibility and collaboration than on pre-configured compliance formats. |
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User AccountabilityUser AccountabilityPanviva allows push notifications and alerts for important, critical content and business changes to be sent via role. Compliance quizzes are easily created to ensure user accountability. Shelf provides collaboration and engagement metrics that help teams measure knowledge usage but offers fewer options for enforcing read acknowledgments or policy confirmations. |
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WYSIWYG EditorWYSIWYG EditorPanviva is the only true no code, “what you see is what you get” editor. Any user who has the right permissions can quickly and easily edit and maintain knowledge without coding expertise. Shelf also features an intuitive editor, allowing users to create and manage content. Both systems make authoring accessible, however, Panviva’s editor is tailored for frequent updates, which is common in regulated industries. |
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Questions to Ask
Panviva’s AI curation always goes through expert review. This "human-in-the-loop" workflow is the gold standard that ensures your knowledge is always compliant and completely trustworthy.
How does Panviva help to reduce training time for new hires?
How does Panviva support omnichannel guidance?
Shelf emphasizes data accuracy for GenAI; How does Panviva compare?
Does Panviva support engagement and social-style features?
Shelf is user-friendly. Does Panviva have intuitive interfaces and dashboards?
Does Panviva allow centralized knowledge access across teams and channels?
Shelf is focused on modernizing and centralizing knowledge tech stacks — what’s the difference with Panviva?
How does Panviva address the risk of incomplete or messy content that AI tools struggle to interpret?
Why Choose Panviva?
Why Choose Panviva?
Panviva delivers next-generation,
AI-powered guidance for complex organizations in highly regulated industries. Our flexible omnichannel solutions deliver real-time recommendations to your agents and customers. Boost productivity, empower agents and customers, and transform your organization’s knowledge delivery while maintaining strict compliance standards, all backed by deep industry expertise.
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Panviva’s Sidekick delivers context-aware knowledge wherever the agent is working.
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Unlike Shelf’s AI search, Panviva guarantees compliance and accuracy with human-in-the-loop workflows. Say goodbye to “garbage in, garbage out.”
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Built with the ever-evolving complexities of healthcare, finance and utilities in mind, Panviva ensures agents follow compliant processes every time.
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From quizzes to real-time guided navigation, Panviva slashes training times by up to 75% and boosts retention.
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Real time guidance, quizzes and change alerts help frontline agents learn on the job while staying compliant.
Delivering compliant, omnichannel KM experiences
Delivering compliant, omnichannel KM experiences
We transform agents into instant experts by streamlining knowledge delivery, ensuring compliance, and boosting productivity. Organizations across industries trust Panviva to help their frontline workers deliver exceptional service across every stage of the customer journey.
Panviva Testimonials
Real results. Real voices.
We Have One Source of Truth to Manage All the Moving Parts
"There's a lot of oversight regulations, risk assessments, audits, and having to provide evidence for decision making. There is reliance on mandatory scripting within calls and chats with customers. From a Knowledge Management perspective, there are changes to the script about 10 times a month—so agents really have to use the knowledge base in order to get the right information to our customers."
Panviva Has Been Incredible
"Panviva is an incredible tool that is transforming our business – in terms of employee time-to-competency, productivity, and the customer experience.”
We Can Handle Everything On the Fly
"With regular incremental changes, the checkpoint function allows us to quickly provide all the necessary information to customers without taking them off the phone.”
Ready for an AI assistant that really works?
Ready for an AI assistant that really works?
Your agents want compliance piece of mind, with a better UX to match. If you’re searching for an ideal Shelf alternative, let’s chat possibilities.