Sidekick’s AI Conversational Search: Your Questions Answered
Sidekick’s AI Conversational Search: Your Questions Answered
Your teams need immediate, accurate information to deliver exceptional customer experiences.
Panviva Sidekick’s AI Conversational Search transforms how your agents access knowledge, providing instant, compliant answers directly within their workflow. Explore our FAQ infographic to understand how this powerful technology empowers your frontline teams.
How does it work?
Our innovative solution uses a hybrid model combining Retrieval Augmented Generation (RAG) and Large Language Models (LLMs) to ensure precision and security.
- Natural Language Queries: Agents type questions just as they would when messaging a colleague.
- Secure Knowledge Access: The system searches only your permission-controlled Panviva knowledge base.
- Instant, Accurate Answers: It delivers concise, AI-generated responses grounded in your approved documentation, policies, and data.
What are the benefits?
Implementing AI Conversational Search delivers significant advantages for efficiency, compliance, and overall performance.
- Boost Agent Productivity: Drastically reduce the time agents spend searching for information, allowing them to focus on high-value customer interactions.
- Ensure Strict Compliance: Mitigate risk by providing answers sourced exclusively from human-approved content, ensuring every response adheres to regulatory standards.
- Enhance Customer Experience: Empower agents with the confidence to resolve customer inquiries quickly and accurately, improving first-call resolution and customer satisfaction.
- Maintain Security: Role-based permissions are automatically enforced, so employees only see the information they are authorized to access.
How can I get started?
Getting started with AI Conversational Search is straightforward and requires no complex development.
Sidekick is available as a simple browser extension for Google Chrome and Microsoft Edge. Once installed, it integrates seamlessly with your existing Panviva knowledge base. Current Panviva customers on the Knowledge Anywhere tier can contact their Customer Success Manager to enable this feature.
Ready to Empower Your Team with Instant, Compliant Answers?
Unlock the full potential of your organization with Panviva Sidekick.
