Reliable products. Real results.
Reliable products. Real results.
At Upland our philosophy is simple, supported agents = happy customers.
Our products are all about productivity, process and people.
Need to supercharge your contact centre? We’ve got you covered.
Panviva
Upland Panviva is a knowledge management (KM) system that focuses on providing employees and customers with contextual guidance at their moment of need. Panviva simplifies complex processes and helps to communicate critical changes in highly compliant industries, slashing training times and increasing productivity for businesses. The unique design allows agents to access to critical processes and, policies in just a few clicks. Reducing time spent searching for answers, or repetitive low value requests triaged to senior staff. From a single source of truth deliver governed knowledge to web, chatbots, CRMS and self-service portals enabling a true omnichannel experience for customers.
Datasheet: Pain Points
Case study: Telstra
InGenius
The leader in computer telephony integration (CTI), InGenius improves the customer experience by reducing average call handle time and bringing customer concerns to the forefront. InGenius integrates your phone and CRM digital channels and data into a single view, enabling your contact center agents to handle all customer interactions in one place. Call handling features such as screen pop, screen transfer, click-to-dial, and automated call logging save valuable time and empower your contact center agents to deliver smarter, more personalized service.
Datasheet: Computer Telephony Integration
Case study: REIWA
