See How Panviva Transforms Knowledge into Trusted Action
See How Panviva Transforms Knowledge into Trusted Action
Find out why customers in Healthcare, FinServ, Utilities and BPO leaders rely on Panviva to avoid up to $4M in lost revenue from compliance breaches.
What you’ll experience in the demo:
- A live walkthrough of centralized, role-based knowledge delivery across your contact center
- Real-time updates and change notifications to keep agents aligned with evolving regulations
- Guided workflows (“guide on the side”) that reduce training time and accelerate time-to-productivity
- Secure, compliant access control so agents only see what they’re authorized to view
- Metrics and case-study results showing how customers reduced training times, errors and handle time
- Panviva Sidekick, an out-of-the-box assistant that allows agents to seamlessly utilize the power of AI search and spend more time listening to customers, providing critical real-time guidance that instantly improves customer experience.
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75% reduction in training time
59% decrease in agent turnover
22% reduction in Average Handle Time (AHT)
Panviva drives compliant, omnichannel experiences users love
Verified customers. Real results.
What our customers are saying
Panviva helped us get to a true single-source for knowledge in our contact center.
We rely on it for all of our customer-facing procedures and scripting, as well as subject matter background and FAQ's. Our agents are now able to retrieve the info they need in the context of a fast moving phone call or live chat.
Panviva is an incredible tool that is transforming our business.
In terms of employee time-to-competency, productivity, and the customer experience.
I love the process maps!
They make it easy to see where we are going.
Our agents rely on Panviva every day.
For us it's not just a reference tool, it's a training tool, a communications tool, and a true knowledge hub. It's very easy to use for end users. For administrators, Panviva can be customized for your needs without drowning you in customization options. It's a powerful tool that becomes more essential as your business grows and the library of knowledge expands.