Panviva + Genesys for exceptional CX.
Panviva + Genesys for exceptional CX.
Upland Panviva is a Genesys Premium Application Partner and provides an automated installation experience. As a Genesys partner, Panviva enables you to support your customers through every step of their journey from bot to agent.
Ready to improve the customer and agent experience?
Easy omnichannel support.
Support customers though every step of their cross-channel journey with a single source of truth.
Chatbot excellence.
Create intelligent conversational AI interactions for your customers and answer their questions before they reach your contact center.
Intuitive guidance and navigation.
Our guide on the side, simplifies and walks agents through complex processes to reduce the time and resources needed to support your omnichannel strategy.
Contextual knowledge for an exceptional experience.
Contextual knowledge for an exceptional experience.
A seamless connection between your telephony system, live chat, and knowledge management system is key to productive customer service agents and happy customers.
