Empower Your Agents with Contextual Knowledge
Empower Your Agents with Contextual Knowledge
Ready to revolutionize how your customer service agents interact with customers? Through the Amazon Connect integration, Panviva automatically retrieves essential agent information such as name, department, and other key attributes. With this information at their fingertips, your team can deliver faster, more informed, and highly personalized customer experiences.
Watch the Demo
Watch the Demo
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Transform Agent Performance
with Real-Time Context
Streamline Workflows & Processes
Streamline Workflows & Processes
Automatic retrieval of agent-specific information eliminates the need for manual data entry and reduces the time spent on repetitive tasks. Your agents can focus on solving customer issues, not searching for details.
Personalize Every Interaction
Personalize Every Interaction
Give agents the context they need to foster meaningful conversations. Having instant access to information such as customer history, department details, and relevant data ensures a tailored interaction every time.
Boost Efficiency & Agent Confidence
Boost Efficiency & Agent Confidence
Access to real-time updates and key insights minimizes inefficiencies and empowers agents to resolve issues quickly and confidently.
Ensure Seamless Integration
Ensure Seamless Integration
Built to integrate effortlessly with Amazon Connect, Panviva fits into your existing systems without disrupting workflows. Say goodbye to complex setups and hello to smooth functionality.
Ready to Get Started?
Ready to Get Started?
Access the Amazon Connect demo and see how you can accelerate workflows and give your agents more time to provide jaw-dropping service. Ready to dive deeper? Let’s chat about your team’s challenges with a brief custom demo.
Delivering compliant, omnichannel knowledge management experiences
Delivering compliant, omnichannel knowledge management experiences
We transform agents into instant experts by streamlining knowledge delivery, ensuring compliance, and boosting productivity. Deliver exceptional customer service across every stage of the customer journey.