Manage and Deliver Optimized Knowledge with Sidekick
Manage and Deliver Optimized Knowledge with Sidekick
Meet Sidekick, Panviva’s out-of-the-box AI-powered assistant that empowers your agents and frontline workers with intuitive search and real-time guidance to elevate every customer experience. With sophisticated AI search that connects Sidekick to your team’s existing knowledge and a sleek, user-friendly browser extension built for modern agents, Sidekick gives agents instant access to the information they need, right when they need it.
Watch the Demo
Watch the Demo
Your Agents’ Ultimate Sidekick
Guide on the Side
Guide on the Side
Agents can easily access Sidekick by clicking the extension on the right-hand side of the browser. One click, and you’re in! Sidekick is ready to deliver Smart Snippets for the task at hand or perform knowledge searches for a deeper dive. All you have to do is ask! You can select any text on a web page, right-click to “Ask Sidekick,” and knowledge appears like magic.
Answers at Your Agents’ Fingertips
Answers at Your Agents’ Fingertips
Once you click “Ask Sidekick”, Sam Speedy will fetch Smart Snippets to give the best answer using Generative AI to pull from your trusted Panviva knowledge base. Answers adapt to whatever communication channel or system your agents use most, including Salesforce, Microsoft Teams, Zapier, Twilio, and many more.
Human-Vetted Knowledge at AI Speed
Human-Vetted Knowledge at AI Speed
Agents can quickly and easily review potentially relevant knowledge across multiple documents, verify authenticity, and then create and publish that knowledge as a new Smart Snippet to empower the next agent. Sidekick understands industry-specific terms and abbreviations, so you can keep your lingo as you search.
See Sidekick in Action
See Sidekick in Action
Access the Sidekick demo to learn more about the benefits of having a second in command. After all, Batman has Robin, and every superhero needs a Sidekick. When you're ready to chat solutions, we can walk you through a custom demo.
Delivering compliant, omnichannel knowledge management experiences
Delivering compliant, omnichannel knowledge management experiences
We transform agents into instant experts by streamlining knowledge delivery, ensuring compliance, and boosting productivity. Deliver exceptional customer service across every stage of the customer journey.