AI-powered guidance for the real superheroes of the contact center, your agents.
AI-powered guidance for the real superheroes of the contact center, your agents.
Sidekick is an AI-powered agent assistant that enables you to unlock the power of Digital Orchestrator & Smart Snippets without the cost and effort of development.
Every superhero needs a Sidekick.
The information your team needs is one click away with Sidekick, Panviva’s AI-powered partner in crime.
Don't make me read!
AI-generated Smart Snippets – Agents don’t have the time to read through lengthy knowledge docs, give them a TL;DR.
Optimized Search Empowers Agents.
Azure AI Search is a sophisticated cutting-edge search that bridges Sidekick and your team’s knowledge, to empower your teams with information in record time.
As technology and the speed of information evolve, customers demand immediate, personalized interactions
As technology and the speed of information evolve, customers demand immediate, personalized interactions
Sidekick, An AI-Powered Agent Assistant
Sidekick, An AI-Powered Agent Assistant
As an out-of-the-box assistant, Sidekick allows agents to seamlessly utilize the power of AI search and spend more time listening to customers, providing critical real-time guidance that instantly improves customer experience. Sidekick’s capabilities include the following:
- AI Search: Sophisticated, cutting-edge search that bridges Sidekick and your teams existing knowledge
- Smart Snippets: AI-generated summarized snippets from Panviva’s curation platform, Digital Orchestrator
- Sleek Interface: Easy-to-use browser extension created with modern agents’ needs top of mind
Human + AI + Knowledge: The Future of Compliant and Customer-Focused Contact Centers
Human + AI + Knowledge: The Future of Compliant and Customer-Focused Contact Centers
Join industry experts from IDC and Upland Panviva as we explore how a balanced human-AI approach can transform knowledge management in your contact center. Plus, get an exclusive first look at Panviva’s groundbreaking new feature designed to deliver trusted, personalized, and transformative experiences.
In this dynamic session, you’ll explore the power of Smart Snippets including:
- Effortless Compliance at Scale: The power of Gen AI with the safety of human approval no matter what channel you’re in.
- Next-Generation Agent Guidance: Unlock your agents’ potential with smarter, faster tools that streamline interactions and elevate the customer experience like never before.
- Meeting Customers at Every Touchpoint: Learn best practices to harmonize AI precision and human judgment, creating scalable, customer-first knowledge strategies.
