In the ever-evolving world of Microsoft, we’ve witnessed various tools rise and fall, each bringing its own unique strengths. One standout was Microsoft Viva Topics, which acted as a trusted library assistant, organizing content and delivering insights via SharePoint, Microsoft Search, Teams, and Office, powered by Microsoft Graph and advanced AI. 

But change is coming: Viva Topics will retire on February 22, 2025, leaving a critical gap in the Viva ecosystem’s knowledge management—one that even Copilot struggles to fill effectively. 

Challenges of Copilot: Why AI Alone Isn’t Enough for Modern Workplace

With Viva Topics on its way out, Microsoft is redirecting its focus toward Copilot, its generative AI solution poised to redefine productivity and collaboration. Copilot functions as an AI co-worker, integrating seamlessly across Microsoft apps to assist with tasks and streamline workflows. 

However, Copilot’s success heavily depends on its underlying knowledge management. According to the Microsoft 2024 Work Trend Index, 84% of business leaders cite integrat ing AI into workflows as a top priority, but 60% of employees express concerns about AI reliability and accuracy. While Copilot processes vast amounts of data, it risks delivering outdated or incorrect information—a critical flaw for essential tasks. 

To mitigate this, organizations are training Large Language Models (LLMs) with internal knowledge and employing Retrieval-Augmented Generation (RAG) techniques. Yet the fundamental principle remains: “garbage in, garbage out.” Effective AI solutions require accurate, curated knowledge, making robust knowledge management frameworks indispensable. 

The Knowledge Management Gaps Left by Viva Topics

With the retirement of Viva Topics, organizations are not just losing a tool—they’re losing engagement analytics that tracked knowledge discoverability and usage. Employees who once relied on instant insights via Topic Cards will now face potential workflow disruptions, turning to Copilot for help instead. 

Despite its promise to simplify information access, Viva Topics struggled with manual content curation, tagging, and classification. Knowledge managers were burdened with maintaining information across multiple platforms, leading to duplicate efforts, low adoption rates, and fragmented search results. 

The Microsoft 2024 Work Trend Index highlights a glaring issue: 70% of employees report wasting time navigating systems to find the information they need. This inefficiency underscores the growing need for a seamless and integrated approach to knowledge management. 

But the challenges don’t stop at search. Employees lack collaborative tools to refine and update knowledge within workflows, perpetuating silos and limiting team collaboration. Moreover, the inability to surface historical context or related knowledge assets hinders decision-making and impacts overall efficiency. 

As Viva Topics exits, it leaves behind critical gaps in Microsoft’s knowledge ecosystem—gaps that demand innovative, integrated solutions to drive productivity and collaboration forward. 

Meet Panviva: Your Knowledge Management Ally

Enter Panviva, a compliant knowledge management platform that steps in to fill the gap left by Viva Topics while seamlessly complementing Copilot. Think of Panviva as your trustworthy guide that ensures content is not only produced but also expertly curated and validated. With its unique human-in-the-loop approach, Panviva blends AI capabilities with human expertise, guaranteeing high standards of knowledge accuracy. 

Here’s How Panviva Enhances Your Microsoft Experience: 

1. Expertly Curated Knowledge
   Panviva blends AI with “human in the loop” approach to ensure information is accurate and compliant. Notifications alert knowledge managers to updates requiring validation, ensuring reliability before content goes live.
2. Intuitive Access and Navigation
   Powered by Azure’s natural language search, Panviva adds metadata to enrich content, making it easy for users to find what they need. Whether you’re new or experienced, Panviva ensures seamless access to information.
3. Dynamic Knowledge Updates
   Knowledge evolves constantly. Panviva captures changing expertise through closed-loop feedback systems, keeping your knowledge base accurate and relevant.
4. Personalized and Reliable Outputs
   Unlike generic outputs from some AI tools, Panviva tailors its results to specific user needs, ensuring accuracy and relevance every time.
5. Omnichannel Features and Insights
   Panviva offers a range of features to enhance knowledge management.
   • AI-Assisted Search: Quickly surface relevant content.
   • Collaborative Excellence: Enable seamless teamwork in content creation and review.
   • Omnichannel Delivery: Access knowledge on web, mobile, and Microsoft platforms.
   • Insightful Analytics: Measure engagement and optimize content discoverability.
   • Dynamic Recommendations: Receive AI-suggested topics to improve workflows. 

Don’t Let the Transition Slow You Down: Embrace Panviva Today

The Microsoft 2024 Work Trend Index reveals that 82% of employees believe integrating AI effectively will be key to their organization’s success, but many also emphasize the importance of training AI with accurate, reliable data. Panviva aligns with this vision by enhancing Microsoft’s knowledge landscape with curated, validated, and actionable insights. 

Discover how Panviva can revolutionize your Microsoft experience visit our website or book a call with one of our trusted experts today!