Panviva checks all the knowledge management boxes. We can do the same for your BPO.

Whether they’re struggling with cost pressures and price competition, talent acquisition and retention or scalability, leading Business Process Outsourcers (BPOs) around the world trust in Panviva to help win deals and improve their bottom lines. For BPO organizations that are seeking next-generation, AI-powered guidance, Panviva leads the way. We help BPOs to stay competitive in rapidly evolving industries and achieve long-term success.

Download datasheet

We partner with best-in-class government, finance, health, utilities, and travel BPOs to help drive efficiency and diversify their market offerings. With Panviva, BPOs can do more for less. Step into the modern contact center world through personalization, omnichannel support, and consistent knowledge delivery across all channels.

• Provide agents with appropriate processes and scripts at any requested time to free up senior staff to solve for more complex issues.
• Keep content up-to-date with an auditable trail to ensure knowledge workers in any industry have clear, concise, and compliant guidance to wow every customer.
• Deliver consistent and accurate knowledge, regardless of customers’ preferred channel, allowing agents to focus on customer conversations and escalations.