eBook

Energy Companies Light the Way

How knowledge management helps with complexity and compliance while delivering better service for energy companies

Today’s energy companies are balancing customer experience with governance, compliance regulations and market constraints. Learn how they are transforming knowledge management to meet these challenges.

Leaders in the energy market have chosen to manage a complex web of competing governance requirements, technology changes and market pressures by transforming their knowledge management systems.

  • Managing customer expectations, including outage management, billing, field services and installations
  • Stay compliant by properly handling rigid rules and regulations

Read a use case study from one of Australia’s largest energy suppliers with nearly 400,000 electricity and gas accounts

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