Customer Service Metrics for Omni-channel Customer Journeys
Customer Service Metrics for Omni-channel Customer Journeys
Today, perhaps more than ever before, people expect organizations to have more than a few customer service touchpoints. This omni-channel customer journey is no doubt the result of advances in technology. But what does that mean for how we measure those journeys?
In this infographic, we share our recommended metrics for contact centers to measure the omni-channel customer journey:
More resources
More resources
How much do knowledge silos really cost you?
How much do knowledge silos really cost you?
Knowledge silos are inconvenient, frustrating, and unproductive. Yet, they're a common reality for organizations of all sizes.
Should you Build or Buy a Content Search Solution?
Should you Build or Buy a Content Search Solution?
The allure of an in-house tailor-made system might seem tempting, but it's important to consider the significant advantages of buying a ready-made, customizable content search solution.
The Real Cost of Building Your Own AI for Knowledge Management
The Real Cost of Building Your Own AI for Knowledge Management
Are you considering developing an in-house AI solution for knowledge management? Before making this significant investment, discover how the costs, timeframes, and risks compare to implementing a pre-built solution like RightAnswers.