How HBF delivers consistent answers and avoids compliance breaches
With Panviva, changes at HBF are updated immediately so agents always have the latest knowledge.
Lisa chats about how, as a health insurance organization, a consistent customer experience is a must from the contact center to their branches. Changes are updated immediately so agents always have the latest knowledge. They also integrated Panviva into their L&D environment and can now offer meaningful soft-skills coaching since their training is so efficient.
BA Insight Employee Productivity
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InterFAX for Financial Firms
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Caroline LeBrun Employee Spotlight
Change is tough, but Caroline LeBrun is tougher. She has combined her marketing and sales experience to build a career in sales enablement. This March, she harvested the fruits of her labor in the form of a Blue Cape Award. Check out the video below to hear about Caroline’s acquisition, growth, and success story in her own words.