How HBF delivers consistent answers and avoids compliance breaches
With Panviva, changes at HBF are updated immediately so agents always have the latest knowledge.
Lisa chats about how, as a health insurance organization, a consistent customer experience is a must from the contact center to their branches. Changes are updated immediately so agents always have the latest knowledge. They also integrated Panviva into their L&D environment and can now offer meaningful soft-skills coaching since their training is so efficient.
Upland Qvidian Virtual User Conference
We’d love to talk about your right-now challenges and share our insights on how to conquer them.
How Salem Five Bank reduces time to competency
In today’s competitive job market, it’s challenging for contact centers to find skilled agents with previous banking or financial services experience.
How EnergyAustralia keeps the contact center compliant with frequently changing regulations
In an industry characterized by constant change, contact center agents at EnergyAustralia rely on Panviva to quickly find accurate, compliant answers for customers.