How HBF delivers consistent answers and avoids compliance breaches
With Panviva, changes at HBF are updated immediately so agents always have the latest knowledge.
Lisa chats about how, as a health insurance organization, a consistent customer experience is a must from the contact center to their branches. Changes are updated immediately so agents always have the latest knowledge. They also integrated Panviva into their L&D environment and can now offer meaningful soft-skills coaching since their training is so efficient.

More resources

BA Insight Employee Productivity
Boost employee productivity, support collaboration, and improve employee experiences with BA insight, the leading enterprise search solution.

InterFAX for Financial Firms
Bank on the security of confidential customer and financial information.

Caroline LeBrun Employee Spotlight
Change is tough, but Caroline LeBrun is tougher. She has combined her marketing and sales experience to build a career in sales enablement. This March, she harvested the fruits of her labor in the form of a Blue Cape Award. Check out the video below to hear about Caroline’s acquisition, growth, and success story in her own words.