Video

How HBF delivers consistent answers and avoids compliance breaches

With Panviva, changes at HBF are updated immediately so agents always have the latest knowledge.

 

Lisa chats about how, as a health insurance organization, a consistent customer experience is a must from the contact center to their branches. Changes are updated immediately so agents always have the latest knowledge. They also integrated Panviva into their L&D environment and can now offer meaningful soft-skills coaching since their training is so efficient.

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