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Nextcare Urgent Care Provider
With Panviva, NextCare instilled confidence in their agents and improved their patient experience.
Stephanie, Director of the Customer Service Center, discusses her struggle with hold and handle times while agents try to find the information they need. With Panviva, they instilled confidence in their agents and accomplish more with less while improving their patient experience.
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Uplanders are our most important asset; we help each other find joy and community in our work.