Nextcare Urgent Care Provider
With Panviva, NextCare instilled confidence in their agents and improved their patient experience.
Stephanie, Director of the Customer Service Center, discusses her struggle with hold and handle times while agents try to find the information they need. With Panviva, they instilled confidence in their agents and accomplish more with less while improving their patient experience.
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Caroline LeBrun Employee Spotlight
Change is tough, but Caroline LeBrun is tougher. She has combined her marketing and sales experience to build a career in sales enablement. This March, she harvested the fruits of her labor in the form of a Blue Cape Award. Check out the video below to hear about Caroline’s acquisition, growth, and success story in her own words.